Legal notices

Preamble

Soin de toi uses its skills and professionalism to serve its customers in order to best meet their expectations. To do this, it is agreed to strictly observe the following standard business rules, which are hereby recognized as an agreement prior to any exchange.

Contact details

SASU Soin de Toi with share capital of €1,000
RSC: Saint-Pierre La Réunion No. 2015 B 731
SIRET: 81385469200015

President: MEUNIER Jean Marc
Tel: 06 92 09 62 08
Address: 2 chemin André Calot
97436 Saint-Leu
Email: contact@soindetoi.re

Article 1 - General

These general conditions define the rights and obligations of both parties (seller, buyers), applied without restriction or reservation to all sales of products offered through the online merchant site soindetoi.re. Validating an order implies for any person the full and complete acceptance of these general conditions of sale. The consumer acknowledges being fully informed of the fact that his agreement concerning the content of these general conditions does not require the handwritten signature of this document, insofar as the customer wishes to order online the products presented. The consumer has the option of saving or editing these general conditions, it being specified that both the knowledge, consultation and conservation of this document are his sole responsibility. The consumer retains responsibility for telecommunication costs when accessing the Internet and using the site, as well as any contact costs for any subsequent claim.

Article 2 – General description of the products

The products offered for sale on the site are available while stocks last. The visual, labeling and packaging of the products may change and differ significantly from the display on the site, without interfering with the product itself in its content. Furthermore, the customer always has the possibility of obtaining additional information by email at the following email address: contact@soindetoi.re. Soin de Toi reserves the right to withdraw, replace, modify or change without prior notice the products presented, or where appropriate to offer new products, without however modifying the specifications of the products already ordered by customers.

Article 3 – Use of products

The choice and purchase of a product are the sole responsibility of the customer. Soin de Toi declines any misuse or misuse of the products offered. In this case, food supplements cannot in any case replace the usual diet in the form of meals, and are only offered as a supplement, the buyer of which must respect the indicated dosage, not intended to replace a normal and balanced diet. The consumption dates indicated must be respected by the customer. In all cases, Soin de Toi cannot be held responsible for non-compliance with the regulatory and legislative provisions in force in the country of receipt, the seller's liability is systematically limited to the value of the product in question, value on its date of sale and this without the possibility of recourse against the brand or the company producing the product. In the exceptional case of proven defect or poor workmanship of the goods, Soin de Toi undertakes to replace or refund the defective goods at their initial sale value, according to the customer's choice, excluding all other procedures.

Article 4 – Entry into force

These general conditions come into force and apply without reservation, on the date of validation of the order, specified on the invoice sent to the buyer, who undertakes to respect them in full.

Article 5 – Proof of transaction – Order taking – Archiving

The computerized records, stored in the computer systems of the Soin de Toi merchant site, under reasonable security conditions, will be considered as proof of communication, orders and payments between the parties. The archiving of purchase orders and invoices is carried out on a reliable and durable medium and will be produced as proof. Any order placed with Soin de Toi will be automatically confirmed by electronic mail (e-mail) including the details of the order as well as the payment method. Any validation of the quote including the price of the goods, delivery costs and the payment method on the soindetoi.re website is considered as an order confirmation. In accordance with the provisions of the Civil Code on the conclusion of online contracts, the contract will be concluded when you click on the button allowing you to confirm your order after having viewed the details of it and in particular its total price and having had the opportunity to correct any errors. Contracts entered into on our website (data relating to your order in accordance with the General Terms and Conditions in force on the date of your order) are archived for a period of 10 years. You can access archived contracts by requesting them by email at contact@soindetoi.re or by post to Soin de Toi, 2 Chemin André Calot 97436 Saint-Leu, La Réunion.

Article 6 – Prices and Taxes

Prices are indicated in Euros including all taxes and are only valid on the date the order is validated by the consumer, stating their order. They take into account VAT (Value Added Tax) charges on the day of the order and any change in the applicable VAT rate will be automatically reflected in the price of the products. Shipping and delivery charges are not included in the price of the products. VAT is not applicable for countries outside the European Community, except for the amount of shipping charges. Please note that deliveries to countries outside the European Union may also be subject to various fees and taxes, including customs and import VAT. These charges are borne exclusively by the buyer. Payment of the full price must be made when ordering, and becomes due by the company upon validation of the order. The amounts paid cannot be considered as a deposit or down payment. The confirmation of payment agreement for the order by the customer implies that the latter agrees to pay the related delivery costs, if applicable, as mentioned in the last step of the order, as an integral part. Soin de Toi reserves the right to change all or part of its prices without notice; all orders placed after the price change will be subject to the new prices.

Article 7 – Method of payment

To pay for their order, the consumer has the choice of the payment methods listed below: - Online payment by card or PayPal account. The customer will receive confirmation of receipt of payment for their order by email from the seller in the case of online payment by credit card or a PayPal account. The consumer guarantees that they have the necessary authorizations to use the payment method they have chosen when confirming the order form. Soin de Toi reserves the right to suspend any order processing and any delivery in the event of refusal of payment authorization or in the event of non-payment; in particular the right to refuse to make a delivery or to honor an order from a consumer who has not fully or partially paid for a previous order or with whom a payment dispute is currently being administered. In the event of non-payment, in particular due to the bank's refusal to honor the transaction or due to an objection made by the customer on the transaction, and this, before or after the conclusion of the transaction, Soin de Toi may terminate the sale automatically without notice or delay and may, if necessary, demand the return of the product at the customer's expense. Penalties of an amount equal to the legal interest rate increased by ten points are automatically applicable to unpaid amounts after a period of ten days following the invoice date or upon notification of the rejection of bank payment for any other means of payment. The delivery of any new order may be suspended in the event of late payment of a previous order, notwithstanding the provisions herein. The Soin de Toi merchant site cannot be held responsible for a refusal of collection by this online service or for any financial or technical dispute falling under the responsibility of this service or one of its subsidiaries or service providers. In the event of payment by credit card, the debit will take place upon validation of the payment, after validation of the order.

Article 8 – Product availability

Product offers are subject to availability at our premises. For products that are out of stock, offers will be maintained subject to availability from Soin de Toi's suppliers. In the event of exceptional and occasional product unavailability after the order has been placed, Soin de Toi will inform customers by email or post as soon as possible. Customers may then request cancellation or exchange of the order. In accordance with the provisions of Article L121.20.3 of the French Consumer Code, Soin de Toi may, in this case, provide a product of equivalent quality and price. The shipping costs will then be borne by Soin de Toi. If Soin de Toi fails to exercise this option, the Buyer will be reimbursed without delay and at the latest within thirty days of payment of the sums paid, except for special arrangements subject to the buyer's agreement, such as the conversion of the amount of the order into a purchase voucher or to be used on the next order.

Article 9 – Billing

After validation of the order, a written confirmation will be issued and automatically transmitted by electronic mail (e-mail) to the buyer. The final and detailed invoice of the transaction will be attached in all cases in paper copy with the product(s) ordered in the corresponding package.

Article 10 – Delivery

Packages are delivered by La Poste within a maximum of 14 days, using the Colissimo solution. To this end, the customer agrees to provide accurate postal address details that they can access. Soin de Toi cannot be held responsible for any delivery problems, loss or damage due to an error in address details, or for any reason falling under the responsibility of La Poste or any other postal or courier service. Soin de Toi cannot be held responsible for the delivery of packages by the postal delivery agent to a person other than the named recipient mentioned on the shipment. In the event of merchandise being returned by La Poste or any other postal or courier service, due to failure to collect the goods within the specified time, the cost of reshipping remains the responsibility of the customer. Upon receipt of a shipment, the customer must check the good condition of the goods received and, if necessary, make the usual reservations to the postal delivery service. No complaints will be taken into account after acceptance of the goods without prior reservation from the customer to the carrier. Soin de Toi undertakes to reduce the shipping times between the time of order and delivery as much as possible. During periods of high traffic on the site, this period should in no case exceed 14 days for Reunion Island. The customer could then cancel their order and Soin de Toi would proceed with a full refund.

Our shipments are made with all the necessary attention and care, but in the case of merchandise not conforming to the order form and/or in the event of an error in the preparation of the package, Soin de Toi undertakes, with prior agreement, to take charge of the return of the merchandise concerned in its intact condition and upon receipt to the sending of the appropriate merchandise, corresponding to the customer's order.

Article 11 – Guarantee

As part of an After-Sales Service procedure (provided by Soin de Toi), any return of incomplete merchandise or merchandise outside its original packaging will not be accepted. Any return of the product under the aforementioned warranty must be subject to prior agreement from Soin de Toi by email. To this end, the buyer will contact the after-sales service by letter or by email at: contact@soindetoi.re No return will be accepted without prior authorization from Soin de Toi. If applicable, the defective product must be returned in its original packaging, including the entire product and its accessories. All costs and risks associated with the return of the product are the responsibility of the customer. The product under warranty will be exchanged while stocks last. If the product is unavailable, Soin de Toi will automatically refund the product within a minimum of 14 days following the date of receipt of the defective product. In addition, the product must not have been used abusively, excessively, or in a manner not in accordance with its intended use, and generally, the product must be in its original presentation condition. Soin de Toi reserves the right to determine in good faith whether all of these conditions are met. Subject to legal provisions, the seller's liability is strictly limited to the obligations defined in these conditions. In the event of bankruptcy or inability to supply by our suppliers, the buyer cannot take action against the seller.

Article 12 – Withdrawal-Cancellation

Under the new "Hamon" law on consumer protection for distance selling, applicable to e-commerce from 13-06-2014, the buyer has a withdrawal period of 14 clear days from the delivery of their order, placed on our online merchant site. In order to facilitate the possibility of requesting a withdrawal which has the effect of canceling the order without justification, you can fill out the withdrawal form.

This period does not apply to perishable goods, nor to products that have been opened or cannot be returned for obvious reasons of hygiene and food safety.

This period is reduced to 7 days if the order was placed by telephone or by mail.

The shipping costs for returning the goods are the sole responsibility of the customer.

In the event of exercising the right of withdrawal, after explicit acceptance by our customer service, you must return the product(s) concerned in their original packaging, in perfect condition (unused with all accessories and instructions), accompanied by the relevant invoice(s) to the following address: Soin de Toi, 2 Chemin André Calot 97436 Saint-Leu, La Réunion.

Upon receipt of the return of the goods returned by the customer, if all the conditions of withdrawal are met by the latter, Soin de Toi will proceed to the full refund of the order within 14 days at the latest.

Article 13 - Refund Policy

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at the phone number or email address below and provide details of the product and the defect. We will then advise you on how to return the product. You will be responsible for the shipping costs associated with returning your item. We are not responsible for any loss or damage incurred during transit.

If your return is eligible for a refund, it will be processed within a minimum of 14 days and will not include any shipping and handling charges that may appear on the packing slip or invoice. When we receive the returned product, we will examine it and notify you by email, within a reasonable time, if you are entitled to a refund or exchange due to the defect. If you are entitled to an exchange or refund, we will replace the product or refund the purchase price (depending on the original payment method). Any shipping and handling charges you have already paid are not refundable, and refunded amounts will not include the cost of shipping. It may take at least 14 business days after we receive your request before you see the refund on your statement.

Address: 2 chemin André Calot
97436 Saint-Leu
Email: contact@soindetoi.re

Article 14 – Customer Service

For any information or questions, our customer service is at your disposal by email: contact@soindetoi.re or by post to:

Take Care of Yourself, 2 Chemin André Calot 97436 Saint-Leu, Reunion Island.

Article 15 – Responsibilities

Soin de Toi cannot be held responsible for non-performance of the contract concluded in the event of unforeseeable unavailability of the product, force majeure, disruption or total or partial strike, in particular of postal services and means of transport and/or communications, flood, fire, cyclone.

Article 16 – Transfer of ownership

The transfer of ownership of the products to the benefit of the purchaser will only take place after full payment of the price by the latter, regardless of the delivery date of said products. However, the transfer of the risks of loss and deterioration of the products will take place upon receipt of said products by the purchaser. These conditions are subject to change at any time without notice, the changes then being applicable to all subsequent orders.

Article 17 – Termination clause

In the event of non-compliance with any of the consumer's obligations, the sale will be automatically terminated and the goods will be returned to the seller if the seller so chooses, without prejudice to any damages that the seller may claim against the buyer, within 48 hours of the formal notice remaining without effect. In this case, the seller is authorized to claim from the buyer a fixed compensation of 10% of the sale amount.

Article 18 – Non-waiver

The fact that one of the parties does not take advantage of a breach by the other party of any of the obligations referred to in these general conditions cannot be interpreted for the future as a waiver of the obligation in question.

Article 19 – Force majeure

Neither party will have failed in its contractual obligations, to the extent that their execution is delayed, hindered or prevented by a fortuitous event or force majeure. A fortuitous event or force majeure shall be considered to be any irresistible facts or circumstances, external to the parties, unforeseeable, inevitable, independent of the will of the parties and which cannot be prevented by the latter, despite all reasonably possible efforts. The party affected by such circumstances shall notify the other within ten working days following the date on which it becomes aware of them. The two parties will then come together, within one month, unless impossible due to force majeure, to examine the impact of the event and agree on the conditions under which the execution of the contract will be continued. If the force majeure event lasts for more than three months, these general conditions may be terminated by the injured party. Expressly, the following are considered to be cases of force majeure or unforeseeable circumstances, in addition to those usually recognized by the case law of French courts and tribunals: the blocking of means of transport or supplies, earthquakes, fires, storms, floods, lightning; the shutdown of telecommunications networks or difficulties specific to telecommunications networks external to customers.

Article 20 – Partial invalidity

If one or more provisions of these general terms and conditions of sale are held to be invalid or declared as such pursuant to a law, regulation or following a final decision of a competent court, the other provisions shall retain their full force and scope.

Article 21 – Applicable law - Language

This contract is subject to French law. In the event of a dispute arising from this contract, whether concerning its interpretation or its execution, and possibly after an attempt to find an amicable solution, express jurisdiction is granted to the competent courts within the jurisdiction of the court of the seller's locality. The language used for the conclusion and commitments of the contract is French.

Article 22 – Information technology and freedom - Data protection

The information requested from the consumer for their registration on the merchant site as a buyer is necessary for processing their order and may be communicated to Soin de Toi's contractual partners involved in the execution of this order. When you browse our site soindetoi.re, you are required to provide us with personal data. We thank you for your trust and would like to inform you here about the use of your data as well as your rights.

Information mornings

These information mornings are carried out as part of support and a solution approach, excluding any medical (or paramedical) objective and can in no way replace medical advice or treatment.

They do not in any way exempt you from consulting a healthcare professional whenever necessary. Only a doctor is authorized to make diagnoses, prescribe, modify or cancel any medical treatment. Any questions relating to the medical field should be directed to your doctor.

Clause No. 1: Purpose

Any service provided by SARL Form & Moi implies the buyer's unreserved acceptance of these general terms and conditions of sale.

Clause No. 2: Price

The prices of the services sold are those in effect on the day the order is placed. They are quoted in euros and calculated excluding taxes. Consequently, they will be increased by the VAT rate applicable on the day the order is placed.

SARL Form & Moi reserves the right to modify its prices at any time. However, it undertakes to invoice the services ordered at the prices indicated when the order was placed.

Clause No. 3: Discounts and rebates

The prices offered include discounts and rebates that SARL Form & Moi may grant based on its results or the purchaser's assumption of certain services.

Clause No. 5: Payment terms

Payment for information mornings is due upon order placement. The buyer must pay a deposit of 30% of the total invoice amount, with the balance payable upon receipt on the day of the service by check or cash. In the event of cancellation of the service due to force majeure (clause 6), the deposit paid may be used for a future service.

Clause No. 6: Force majeure

SARL Form & Moi shall not be held liable if the non-performance or delay in the performance of any of its obligations described in these general terms and conditions of sale results from a case of force majeure. In this respect, force majeure is understood to mean any external, unforeseeable and irresistible event within the meaning of Article 1148 of the Civil Code.